Warranty
2-Year Warranty
We stand behind the quality of our products.
Your Pureal water purifier is covered by a 2-year warranty from the date of purchase. If your purifier develops a manufacturing defect during the warranty period under normal residential use, we'll work with you to make it right.
Depending on the issue, we may provide troubleshooting, replacement parts, a replacement product, or another appropriate solution.
What's Covered
This warranty covers defects in materials and workmanship that occur during normal residential use, including issues such as:
- Manufacturing defects
- Defective components
- Water leaks caused by a defective purifier component
- Electrical or functional failures caused by a product defect
- Other failures resulting from defects in materials
If you experience a problem with your purifier, contact us at contact@purealfilter.com. Our team may ask for photos, videos, or other information to help identify the issue and determine the best solution.
What's Not Covered
This warranty does not cover:
- Damage caused by misuse, abuse, accidents, or neglect
- Damage caused by improper installation or modification
- Damage caused by unauthorized repairs or alterations
- Damage caused by freezing, excessive water pressure, or other conditions outside the product's intended use
- Cosmetic damage that does not affect the purifier's performance
- Damage caused by using the product for purposes other than normal residential use
Filter replacement is considered normal maintenance and is not covered under this warranty.
Installation & Maintenance
Your Pureal purifier should be installed and maintained according to the instructions provided with the product.
If you're unsure about installation, maintenance, filter replacement, or troubleshooting, email us at contact@purealfilter.com. We're happy to help before a small issue becomes a bigger one.
How to Make a Warranty Claim
If you believe your Pureal purifier has a defect covered by this warranty:
- Email us at contact@purealfilter.com with your order number and a description of the issue.
- Provide photos or videos of the problem if requested.
- Our team will troubleshoot the issue and determine whether it is covered under the warranty.
- If the issue is covered, we'll provide the appropriate solution, which may include a replacement part, repair, or replacement product.
If a product or component needs to be returned, we'll provide instructions before you send anything back.
Warranty Period
The 2-year warranty begins on the date of purchase and applies to the original purchaser.
The warranty is intended to cover the original Pureal product and does not extend or restart simply because a component or product is replaced during the warranty period.
Our Commitment
We want you to feel confident using Pureal in your home.
If something isn't working the way it should, reach out to us. We'll do our best to understand what happened and find the simplest solution available.
Email: contact@purealfilter.com